“EIR is our most reliable SuccessFactors configuration partner, and we highly appreciate their expertise, including their technical, interpersonal, and business expertise. They are super knowledgeable, solutions-oriented, and a true pleasure to work with!”
SAP SuccessFactors Managed Services
For HR and HRIS Leaders Managing SAP SuccessFactors
Move Your SuccessFactors Projects Forward Without Adding Full-Time Headcount
When Your Team Is Stretched, EIR Provides Senior SuccessFactors Expertise On Demand To Keep Projects Moving, Backlogs Under Control, And Your Environment On Track
We’re Trusted By More Than 70 Fortune Global 500 Companies
What Other SAP SuccessFactors Teams Have Said
“Our organization is very complex, and EIR, by way of SuccessFactors, helps us manage 22 variable pay short-term incentive plan calculations. Each year, we have a number of changes that directly require configuration changes, in which EIR assists us in recoding SuccessFactors to calculate correctly in a fast and efficient manner. Our project lead diligently reviews our plan changes, understands them, and then works on implementing these changes in a seamless manner.”
“Superior product knowledge, first-rate customer support, and unparalleled problem-solving are a powerful combination and one you cannot afford to miss out on. EIR has all of this! We could not have had a successful cycle without them.”
The Problem
Most HR and HRIS leaders I talk to want the same thing: They want their SAP SuccessFactors environment to keep pace with the business it supports.
But after go-live, priorities shift. Teams change. Enhancements get delayed. Configuration decisions no longer align with how the organization operates today. And when a key administrator leaves, critical knowledge can walk out the door with them.
I’ve seen this challenge impact lean HRIS teams for 25 years. Every SAP release, enhancement request, and support ticket lands on the same few people, until progress stalls and small issues become fire drills. You don’t necessarily need a bigger team. You need the right SAP SuccessFactors expertise, available when the work hits.
Why HR and HRIS Leaders Work With EIR
01
Direct Access To Senior SAP SuccessFactors Experts
Every Managed Services request is handled by experienced senior SAP SuccessFactors consultants, not junior resources.
These are the same experts who deliver complex implementations and optimization projects, bringing practical expertise that helps resolve issues faster and keep your environment moving forward.
02
Responsive, Relationship-Driven Support
Clients stay with EIR because they collaborate directly with consultants who understand your business and your SuccessFactors environment.
Our North American-based, time-zone-friendly delivery model combined with clear communication and continuity of resources creates a real partnership instead of a help desk.
03
Support That Extends Your Team, Not Replaces It
The same senior consultants who implement and optimize your SuccessFactors environment can continue supporting you through Managed Services.
That continuity preserves institutional knowledge, reduces disruption, and means your team doesn't have to repeatedly explain how your system works.
04
Flexibility That Matches How HR Works
Your support needs change from month to month. Our model flexes with you, with no monthly minimums.
Your budget can be used for both production support and project work, giving you the flexibility to focus resources where they're needed most.
What Happens On Your Assessment Call
Your complimentary assessment is a focused, one-on-one conversation with an EIR expert. No pressure, no obligation. Here’s what we cover:
01
We Review Your Current SAP SuccessFactors Environment
You walk us through where things stand, what's working well, and where you're experiencing friction.
02
We Identify The Gaps
Together, we pinpoint the support, enhancement, or release needs that are stretching your team thin.
03
We Map How Support Could Work
You leave with a clear picture of how on-demand senior expert support would fit your environment, and what the right level of engagement looks like for you.
Meet Lorne, Your Managed Services Partner
Hey, I'm Lorne
I lead EIR’s Managed Services practice, helping organizations get the ongoing SAP SuccessFactors expertise they need without adding full-time headcount.
My focus is simple: give HR and HRIS teams experienced experts they can rely on for day-to-day support, enhancements, releases, and the complex issues that come up along the way.
With EIR’s flexible, on-demand model, I give clients access to senior expertise when they need it, without the delays of traditional hiring or being locked into a large consulting engagement.
My goal is to keep your SuccessFactors environment moving while giving your internal team more room to focus on strategic priorities.
Meet Lorne, Your Managed Services Partner
Hey, I'm Lorne
I lead EIR’s Managed Services practice, helping organizations get the ongoing SAP SuccessFactors expertise they need without adding full-time headcount.
My focus is simple: give HR and HRIS teams experienced experts they can rely on for day-to-day support, enhancements, releases, and the complex issues that come up along the way.
With EIR’s flexible, on-demand model, I give clients access to senior expertise when they need it, without the delays of traditional hiring or being locked into a large consulting engagement.
My goal is to keep your SuccessFactors environment moving while giving your internal team more room to focus on strategic priorities.
Frequently Asked Questions
Who Is This For?
It’s for HR, HRIS, Finance, and IT leaders at organizations already running SAP SuccessFactors. If your team is stretched thin supporting the system, managing enhancements, or keeping up with releases, EIR can help.
Do I Already Need To Own SAP SuccessFactors?
Yes. EIR Managed Services is designed for organizations already running SuccessFactors that need ongoing support, enhancements, release assistance, or additional expertise without building a larger internal team.
Do I Have To Replace Anything Or Switch Systems?
No. This supports and extends the SAP SuccessFactors you already own. Nothing gets ripped out. You get experienced experts to help you run, enhance, and maintain your current environment.
We Already Have A Consulting Partner. Why Would We Need This?
Project-based consulting is often brought in for a specific engagement and then moves on. EIR provides ongoing access to senior SuccessFactors experts when support requests, enhancements, or SAP releases arise, without waiting for a new statement of work.
What If Our Support Needs Go Up And Down Throughout The Year?
That’s exactly what EIR Managed Services is designed for. Our model flexes with your needs, with no monthly minimums. Bring in the right level of expertise when demand is high and scale back when it isn’t.
What Happens After I Book?
You’ll have a complimentary assessment call with an EIR expert to discuss your SuccessFactors environment, support needs, and priorities. We’ll then map out how senior expert support could fit your team. No pressure, no obligation.
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